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Willow Properties Privacy Policy

Willow Properties (Management) Limited (Willow Properties) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.willowproperties.co.uk ("Our Site") and will only collect personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. For these purposes Willow Properties is a ‘data controller’ meaning that we decide how and why the personal data that we collect is used.

This Privacy Policy explains:

  • How we collect personal information.
  • How we use the information which we collect.
  • Your rights and how you can manage the use of your personal information.
  • Procedures that we have in place to safeguard your privacy and how we use cookies.
  • How you can contact us or make a complaint.

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data in order to provide you with the services you have requested or to comply with our regulatory obligations as well as appropriate news and information where you have agreed to this. The data we typically collect may include some or all of the following:

  • Name, email address, contact telephone numbers
  • Demographic information such as postcode, preferences & interests
  • Your future communication preferences
  • IP Address, web browser type & version
  • Operating system

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. We use your data in the following ways:

For the Provision of our Services

We use the information we gather to provide you with the services you have requested. Depending on which service you receive we may need to share your personal information with our subcontractors who are involved in the provision of our services such as contractors, payment providers and credit reference agencies. We need to process your personal information in this way to enter into and perform our obligations under our contract with you, and because we have a legitimate interest to ensure that we fulfil our obligations to our clients.

In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.

Willow Properties will only process your information if we have a business reason to do so. Generally this occurs when you make a request of us, such as to find a property suitable for your needs. Where we need to manage your account information we will do so in compliance with the obligations placed on us by law.

We do not sell or share your personal information to companies outside of Willow Properties, and we only share your personal information within Willow Properties as necessary.

We may, from time to time, contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. If you no longer wish to receive marketing or other correspondences, please let us know. The simplest way to do this is to send an email message to homes@willowproperties.co.uk.

For Marketing, Advertising and Other Communications

If you have opted in via our website or by telephone to receive marketing communications from us, we will handle your personal information to provide you with marketing communications in line with your preferences. If we send marketing emails we rely on your consent to contact you for marketing purposes. You are not under any obligation to provide us with your personal data for marketing purposes. You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at homes@willowproperties.co.uk or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.

If we sell our Business

We will transfer your personal information to a third party:

  • if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
  • if Willow Properties or the majority of its assets are acquired by somebody else, in which case the personal information held by Willow Properties will be transferred to the buyer.

The reason for this is because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

The internet is not a secure method of transmitting data, and we cannot guarantee the security of your data transmitted to our site. However, we have put in place a number of security measures to protect your data and we have strict internal procedures covering storage, access and disclosure to prevent unauthorised access to your data.

Your data will only be stored in the UK.

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

  • The Right of Access
    • You are entitled receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
    • You also have the right to access your personal information which we are handling.
  • The Right of Rectification
    • You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
  • The Right to Data Portability
    • You have the right to receive the personal information we hold about you in a structured, standard machine readable format and to send this to another organisation controlling your personal information.
  • The Right to be forgotten
    • You have the right to require us to erase your personal information which we are handling in the following circumstances, unless we are required to hold the data for a specified length of time to comply with our legal obligations:
      • we no longer need to use your personal information for the reasons we told you we collected it for
      • where we needed your consent to use your personal information and you have withdrawn your consent
      • You object to our use of your personal information and we have no compelling reason to carry on handling your personal information
      • Our handling of your personal information has broken the law
      • We must erase your personal information to comply with a law we are subject to.
  • The Right to restrict the processing of your personal data
  • The Right to object to us using your personal data for particular purposes
    You have the right to object to us handling your personal information when:
    • We are handling your personal information based on our legitimate interests (as described in section 3 above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue.
    • For marketing purposes - If you ask us to stop handling your personal information on this basis, we will stop.

If you have any cause for complaint about our use of your personal data, please contact us in writing to: The Data Protection Officer, Willow Properties, 3a Ryton Street, Worksop, Notts S80 2AY, and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

Where you have entered into a contract with us for our services, we will retain your data for as long as is required to comply with our regulatory and statutory obligations to ensure that we are able to assist with you and the regulatory authorities should you have any questions, feedback or issues in connection with any services we have provided to you.

Where we have used your personal data to contact you for marketing communications, and you tell us that you no longer wish to receive them, we will stop sending them to you.

We may make changes to this Privacy Policy from time to time (for example, if the law changes). Any changes will immediately be posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alternations. We recommend that you check this page regularly to keep up-to-date.

A "Cookie" is a small text file stored in your browser by sites that you visit. The information it stores is used to identify your preferences and help you navigate through our site. We use Cookies to obtain information as to how you use our site, improve your online experience, and to personalise your browsing on repeat visits. By continuing to browse the site, you are agreeing to our use of Cookies. We only use (and store) non-essential Cookies on your computer’s browser or hard drive if you provide your consent.

Please note that third parties (for example advertising networks and providers of external services such as web traffic analysis services) may also use Cookies, which we do not have any control over. These Cookies are likely to be analytical/performance Cookies or targeting Cookies.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Under UK law we are subject to the regulatory body that oversees data protection law. If you have any questions or concerns about our site or this Privacy Policy, or any queries or feedback on our website, please write in the first instance to: The Data Protection Officer, Willow Properties, 3a Ryton Street, Worksop, Notts S80 2AY

This Privacy Policy was last updated on 2nd October 2019

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