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When you're looking to rent a property, you need look no further than Willow Properties. We can provide help and advice on the different areas we cover and on the wide range of properties available on the market. Our highly trained and friendly staff will work with you to make the process as smooth and as enjoyable as possible.

Plus, As an ARLA PropertyMark protected Agent with Client Money Protection, and members of the Property Ombudsman and SafeAgent Schemes, you can be sure that we do things right.

Register with us or give us a call to discuss your requirements, and we will arrange a viewing of any properties you feel might be suitable. We would advise early viewings, because in this fast-moving market, properties let very quickly.

Making an application

Once you have found a property you would like to rent, each applicant will need to complete a Rental Application Form. Once the Landlord has given us instructions to proceed with the application, we will begin the process of referencing. Before this process can begin, you will be required to bring in two forms of identification, such as a full valid passport, driving license, utility bill or bank statement etc. Plus, In accordance with the Immigration Act 2014, you will be asked to provide appropriate documents to demonstrate your Right to Rent in England.

For further information, a copy of the ‘How to rent: the checklist for renting in England can be found here

Application Fees

Before an application form can be processed, there may be fees to pay to Willow Properties. Details of any fees can be found in fees section below, or by speaking to one of our staff, who will be happy to discuss this with you. Fees are generally non-refundable.


Willow Properties will carry out referencing on behalf of the Landlord, usually through a credit referencing agency in which employment/accountant; existing landlord; bank references etc will generally be obtained in addition to a credit check. If a Guarantor is required, then references will be taken on the guarantor as if they were renting the property themselves. A guarantor will need to be based in the UK and be willing to guarantee payment of the rent and any other liabilities of the property themselves.


You will be required to pay a Deposit at the start of the tenancy, which will be placed with the Deposit Protection Service (DPS) in their Custodial scheme. This deposit is intended to act as security against unpaid bills, outstanding rent or for repairing any damage caused during the tenancy. The DPS is an accredited protection scheme and aims to resolve any disputes at the end of a tenancy quickly and efficiently. A copy of their guide for tenants can be found here

Tenancy Agreement

Willow Properties will prepare a standard tenancy agreement for signature, and you will need to allow plenty of time to read each clause, initial at the bottom of each page, sign where indicated and have your signature witnessed prior to the start of the tenancy. Please note that this is a legal agreement between you and the landlord, and we recommend that independent legal advice be obtained. A copy of the Inventory will be provided with the tenancy agreement, and will form part of the legal agreement between the parties. This inventory will also be used by the DPS in the event of a dispute at the end of the tenancy.

Payment of Rent

Monthly rent is payable in advance and must be paid to Willow Properties by standing order. A form will be provided for you to complete and hand in to your bank. You will need to notify your bank if there are any changes to be made to this standing order, for example if the rent is increased, as this is not a Direct Debit, and Willow Properties do not have the ability to change your payments.

Your first rental payment will be due as cleared funds on the start date of the Tenancy and will generally be for one month’s rent unless a different amount is agreed between the parties, for example if the tenant has agreed to pay six months rent in advance etc.


You are responsible as the tenant for insuring your own personal possessions, as they will not be included under your landlord’s insurance policy.


From the start date of your tenancy you will be responsible for payment of all utility bills such as gas, electricity, water, council tax, and any media companies such as broadband, tv licensing etc and must arrange for all accounts to be transferred into your name.

Before a rental application can be processed, certain fees may be payable. Our fees are shown below and all are inclusive of VAT.

  • Non-Refundable Application/Referencing Fee: £125.00 for the first applicant, and £75.00 for each subsequent applicant.
  • Non-Refundable Guarantor Application Fee: Free of Charge for the first guarantor (where required) and £50 for any subsequent guarantor if the first application is unsuccessful.
  • Administration Fee: £50.00 per property, payable only on signature of tenancy agreement.
  • Willow Properties make no charge for Tenancy amendments such as a Pet Undertaking or for Tenancy Renewals, or for providing a landlord’s reference at the end of the Tenancy. However, if you wish to vacate the property early, and the Landlord agrees, then you may be charged a ‘relet’ fee which will be discussed with you before early termination is agreed.

If you are unsure whether any of these fees are applicable to you, please contact us so that we can discuss your individual requirements and advise you of the exact fees payable.

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