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When you're looking to rent a property, you need look no further than Willow Properties. We can provide help and advice on the different areas we cover and on the wide range of properties available on the market. Our highly trained and friendly staff will work with you to make the process as smooth and as enjoyable as possible.

Plus, As an ARLA PropertyMark protected Agent with Client Money Protection, and members of the Property Ombudsman and SafeAgent Schemes, you can be sure that we do things right.

Register with us or give us a call to discuss your requirements, and we will arrange a viewing of any properties you feel might be suitable. We would advise early viewings, because in this fast-moving market, properties let very quickly.

Making an application

Once you have found a property you would like to rent, each applicant will need to complete a Rental Application Form. Once the Landlord has given us instructions to proceed with the application, we will begin the process of referencing. Before this process can begin, you will be required to bring in two forms of identification, such as a full valid passport, driving license, utility bill or bank statement etc. Plus, In accordance with the Immigration Act 2014, you will be asked to provide appropriate documents to demonstrate your Right to Rent in England.

For further information, a copy of the ‘How to rent: the checklist for renting in England can be found here

The Tenant Fees Act 2019

From 1st June 2019 Fees which have traditionally been payable by Applicants/Tenants are banned. However, there are still some payments required in connection with a Tenancy and these are;

  1. Rent
  2. Refundable tenancy deposit
  3. Refundable holding deposit (subject to terms)*
  4. Payments to change the tenancy when requested by a Tenant
  5. Payments associated with the early termination of the tenant when requested by a Tenant
  6. Utility payments, eg; gas/electric, council tax, water, communication services, TV Licence
  7. Late payment of rent
  8. Replacement of lost keys/security devices

A full list of our charges can be found in the Fees section below.

*A Holding Deposit will be payable in order to "reserve" the property you have chosen to rent, this is capped at no more than equal to 1 weeks rent and is subject to criteria and terms.


Willow Properties will carry out referencing on behalf of the Landlord, usually through a credit referencing agency in which employment/accountant; existing landlord; bank references etc will generally be obtained in addition to a credit check. If a Guarantor is required, then references will be taken on the guarantor as if they were renting the property themselves. A guarantor will need to be based in the UK and be willing to guarantee payment of the rent and any other liabilities of the property themselves.


You will be required to pay a Deposit at the start of the tenancy, which will be placed with the Deposit Protection Service (DPS) in their Custodial scheme. This deposit is intended to act as security against unpaid bills, outstanding rent or for repairing any damage caused during the tenancy. The DPS is an accredited protection scheme and aims to resolve any disputes at the end of a tenancy quickly and efficiently. A copy of their guide for tenants can be found here

Tenancy Agreement

Willow Properties will prepare a standard tenancy agreement for signature, and you will need to allow plenty of time to read each clause, initial at the bottom of each page, sign where indicated and have your signature witnessed prior to the start of the tenancy. Please note that this is a legal agreement between you and the landlord, and we recommend that independent legal advice be obtained. A copy of the Inventory will be provided with the tenancy agreement, and will form part of the legal agreement between the parties. This inventory will also be used by the DPS in the event of a dispute at the end of the tenancy.

Payment of Rent

Monthly rent is payable in advance and must be paid to Willow Properties by standing order. A form will be provided for you to complete and hand in to your bank. You will need to notify your bank if there are any changes to be made to this standing order, for example if the rent is increased, as this is not a Direct Debit, and Willow Properties do not have the ability to change your payments.

Your first rental payment will be due as cleared funds on the start date of the Tenancy and will generally be for one month’s rent unless a different amount is agreed between the parties, for example if the tenant has agreed to pay six months rent in advance etc.


You are responsible as the tenant for insuring your own personal possessions, as they will not be included under your landlord’s insurance policy.


From the start date of your tenancy you will be responsible for payment of all utility bills such as gas, electricity, water, council tax, and any media companies such as broadband, tv licensing etc and must arrange for all accounts to be transferred into your name.

Tenant Fees Schedule


Holding Deposit (per tenancy) One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year) Six weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant's Request) £50 (inc. VAT) per agreed variation.. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request) Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Please ask a member of staff if you have any questions about our fees.

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